Last Review Date: August 2023


This Cookie Policy explains to you the use of cookies and similar tracking technologies on You can at any time change or withdraw your consent from the Cookie Declaration on our website.


A cookie is a small text file stored on your computer or mobile device that contains data related to a website you visit. Cookies have varying functionality and are typically used to ensure that a website functions properly and as you might expect it to. Cookies also allow websites to ‘remember’ your browsing habits or preferences over a period.

Cookies may be set by Chanelle Pharma as the website operator directly (“first-party cookies”) or in some cases, by another third-party service provider (“third-party cookies”). In the latter scenario, cookies are deployed for social media, advertising, or analytics purposes. Chanelle Pharma will only be able to directly recognise and read the information contained on first-party cookies.


There are other technologies which we deploy which track behaviour on our website. ‘Tracker Pixels’ are a means of allowing us to check whether you have viewed our content. These “pixels” are essentially tiny, invisible images on our web pages that, once loaded, will communicate your interaction with our content. This allows Chanelle Pharma and our partners to gauge the validity of the material being presented to you.


We use third-party technologies across our site. These technologies help us to understand how you use the site and the ways in which we can improve your user experience. These technologies may track certain information such as the pages you visit across our site as well as how long your visit lasts. This allows us to continue providing engaging content.

We also use social media plugins on this site that allow you to view videos and otherwise interact with certain content. In order for these technologies to work, trusted third parties will set cookies and tracker pixels throughout our site. Once enabled, these technologies may be used to enhance your profile or to contribute to the data they hold for various purposes outlined in their respective privacy policies. We strongly encourage our visitors to review these policies in advance of granting consent to deployment.


For each visitor to our site, we automatically gather certain potentially identifying information and store it. This information includes your Internet Protocol (IP) address, your browser type, internet service provider (ISP), referring/exit pages, your operating system, date/time stamp, processor or device serial number, unique device identifier, and clickstream data We collect this information on an individual basis and in aggregate, or combined form. For we do not gather any info except your session cookie which is essential to run the website.


We use cookies to provide you with the best user experience on our website, this includes:
  • Optimising network resource usage
  • Remembering you when you wish to log in to your account
  • Remembering you as you interact with our forms and surveys
  • Providing support for social media features
  • Analysing visitor traffic across our site
  • Providing you with support via our chat bot
  • Providing you with more relevant advertising content
  • Remembering your cookie consent status


We use both first and third-party technologies across our site. Chanelle Pharma takes our visitors’ right to privacy seriously in keeping with our obligations under EU data protection/privacy law. Should you consent to the deployment of any category of optional technology, we will record your consent for a period of no longer than 6 months subject to interaction; at which point these technologies will be disabled. You will then be prompted to refresh your consent.


These cookies are necessary for the website to function. They are set for security purposes and in response to actions made by you which amount to a service request such as how you interact with our cookie banner, logging in to our platform or as you fill out forms on our site. While we cannot disable these cookies, you have the option to do so via your browser settings. Should you do so, certain aspects of our site will no longer function.

Host Name Description Duration Type PHPSESSID This cookie is used to hold the unique session ID which is generated every time our site is visited. This cookie is deleted when you close the browser. 24 Hrs Session cookies Session_ID This retains your ID for your shopping basket. Without this cookie, you cannot add products to your basket or make any purchases. 1 Week


These cookies enable our website to provide additional functionality and personalisation, like your preferred language or region that you are in. The primary purpose behind our use of such cookies is to enable the Chanelle Pharma chat bot. If you disable this category of cookies our site will still work, however our chat bot function may become unavailable to you.

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These cookies allow us to determine the number of visits to our site as well as where that traffic originates. This helps us understand which pages are the most popular as well as how it is that you come to view them. All information collected by this category of cookies is held in aggregate form and is therefore anonymous. While this information will not be combined by Chanelle Pharma for profiling purposes, it may be combined by certain third parties such as Google to build a profile of your interactions across the web. This may result in highly targeted advertising on other sites. If you disable this category of cookie, our site will still work, though its improvement over time will be hampered.

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These cookies and other tracking technologies may be set through our site by either Chanelle Pharma or our advertising and social media partners. Should you enable them, they will be used both by Chanelle Pharma and our partners to build a profile of your interests and show you relevant adverts on other sites. These technologies also allow you to view and interact with our social media content across the site. These technologies operate by uniquely identifying your browser and internet device such as your phone or desktop and monitor specific activity across multiple sites.

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Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

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Chanelle Pharma only processes your personal information in accordance with this Policy as well as our Privacy Policy.

Should you require additional information then you can contact us at the following email,

If you are unsatisfied or concerned regarding our processing of your personal data or how we have handled your information, you can contact the Data Protection Commission at